General conditions of sale and delivery

General Terms and Conditions of Sale, Delivery, Warranty and In-Store Collection

Media Monster

Last updated: 29 June 2026

These General Terms and Conditions of Sale apply to sales carried out by Media Monster through the website media-monster.be, as well as to orders, reservations, collections, purchases, repairs and services carried out in-store.

Article 1 — Identification of the seller

These General Terms and Conditions of Sale are entered into between:

Media Monster
Also operating under the trade name: MediaMonster
Store address: Avenue Houba De Strooper 63, 1020 Laeken, Belgium
Website: https://media-monster.be
E-mail: contact@media-monster.be
Telephone: 02 479 00 82
Mobile: 0488 44 55 54

Hereinafter referred to as “Media Monster”, “MediaMonster” or “the seller”.

And any natural or legal person making a purchase, placing an order, making a reservation or requesting a service from Media Monster, hereinafter referred to as “the customer”.

Article 2 — Purpose

These General Terms and Conditions of Sale define the rights and obligations of Media Monster and the customer in connection with the sale of IT, electronic, refurbished, second-hand or new products, as well as accessories, software, configurations, repairs and related services.

They govern, in particular:

  • orders placed through the website media-monster.be;

  • purchases made directly in-store;

  • orders with in-store collection;

  • home deliveries;

  • returns;

  • exchanges;

  • warranties;

  • repairs;

  • complaints.

Any order, purchase or service request implies full and unconditional acceptance of these General Terms and Conditions of Sale, unless otherwise agreed in writing and accepted by Media Monster.

Article 3 — Scope of application

These General Terms and Conditions of Sale apply to sales concluded with:

  • consumer customers, meaning natural persons acting for private purposes;

  • professional customers, meaning natural or legal persons acting within the scope of their professional activity.

Certain specific provisions apply only to consumers, in particular the right of withdrawal for distance purchases and mandatory rights relating to the legal warranty.

These General Terms and Conditions of Sale are available on Media Monster’s website. Media Monster reserves the right to amend them at any time. The applicable terms are those in force at the time the order or purchase is confirmed.

For professional customers, these terms constitute the contractual basis of the commercial relationship, unless expressly and in writing derogated from and accepted by Media Monster.

Article 4 — Products sold

Media Monster offers, among other things, the following products for sale:

  • refurbished laptops;

  • refurbished desktop computers;

  • iMacs, MacBooks, Mac minis and other Apple products;

  • smartphones, including iPhones and smartphones from other brands;

  • tablets;

  • screens;

  • IT accessories;

  • software or licences;

  • products configured or customised according to the customer’s needs.

Refurbished or second-hand products may show light cosmetic signs of use. These signs of use do not constitute a defect when they are consistent with the stated condition of the product.

Products are checked, tested and prepared before being offered for sale.

The main characteristics of each product are indicated on the product page or communicated to the customer before purchase: brand, model, processor, RAM, storage, condition, estimated battery life, operating system, accessories included, applicable warranty and availability.

Photographs shown on the website are provided for illustrative purposes. They are not contractually binding unless expressly stated otherwise.

Article 5 — Condition of refurbished or second-hand products

Refurbished or second-hand products are sold in the condition described on the product page, on the invoice, in-store or in any document provided to the customer.

The customer acknowledges that a refurbished or second-hand product may show:

  • light signs of use;

  • battery life lower than that of a new product;

  • normal cosmetic wear;

  • small marks, micro-scratches or signs of use;

  • an older hardware or software generation;

  • performance linked to the age and technical specifications of the product.

These elements do not entitle the customer to warranty coverage, exchange or refund when they are consistent with the product description, its condition, its price and its refurbished or second-hand nature.

The customer is invited to check the exact configuration of the product before purchase or confirmation of the order.

Article 6 — Products visible in-store and variants

When a product is indicated as “visible in-store”, this means that the product, or a variant of it, is physically available for viewing or purchase at Media Monster’s point of sale.

When a specific variant is displayed, for example a configuration with different RAM, storage, keyboard, colour, battery or operating system, this information may be indicated on the product page or communicated in-store.

The customer is solely responsible for checking that the chosen configuration meets their needs before purchase.

Article 7 — Product availability

Product offers are valid as long as they are visible on the website and subject to stock availability.

Due to the nature of refurbished or second-hand products, certain references may be available in limited quantities.

If a product becomes unavailable after the order has been confirmed, Media Monster will inform the customer as soon as possible. The customer may then choose between:

  • waiting for the product to become available;

  • accepting an equivalent product or an alternative configuration;

  • cancelling the order and obtaining a refund of the amounts already paid.

Media Monster cannot be held liable for the temporary or permanent unavailability of a product, except in the event of proven fault.

Article 8 — Prices

Product prices are stated in euros and include applicable VAT, unless otherwise indicated.

Delivery in Belgium is generally free via Bpost, unless otherwise specifically stated on the product page, in the cart or when confirming the order.

For deliveries outside Belgium, additional costs may apply. These costs are indicated before final confirmation of the order.

For deliveries outside the European Union, customs duties, import taxes or administrative fees may be required by the authorities or carriers of the destination country. These costs are borne by the customer, unless expressly stated otherwise.

Media Monster reserves the right to change its prices at any time. Products are invoiced at the price displayed at the time the order is confirmed, except in the event of an obvious error.

In the event of an obvious pricing error, in particular an abnormally low price resulting from a computer bug, data entry error or technical problem, Media Monster reserves the right to cancel the order and refund the customer.

Article 9 — Online orders

The customer may place an order on the website media-monster.be.

To place an order, the customer selects the desired products, checks the shopping cart, enters billing and delivery information, chooses the available payment method, accepts these General Terms and Conditions of Sale, then confirms the order with an obligation to pay.

Before final confirmation, the customer has the possibility to check the details of the order, the total price, any applicable costs, the delivery address and billing information.

An order confirmation is sent by e-mail after the order has been confirmed.

Media Monster reserves the right to refuse or cancel an order in the event of:

  • suspected fraud;

  • incorrect or incomplete information;

  • obvious pricing error;

  • product unavailability;

  • previous unresolved dispute with the customer;

  • total or partial non-payment of the order;

  • abusive, threatening or fraudulent behaviour by the customer.

Article 10 — In-store purchases

The customer may purchase directly in-store at the following address:

Media Monster
Avenue Houba De Strooper 63
1020 Laeken
Belgium

When purchasing in-store, the customer has the opportunity to view, test or request advice about the product before purchase.

The statutory 14-day right of withdrawal does not apply to purchases made directly in-store, unless a commercial gesture is granted by Media Monster or a mandatory warranty applies.

No refund is due for an in-store purchase, except in the event of a mandatory legal obligation or written agreement by Media Monster.

Article 11 — In-store collection / Click & Collect

The customer may order or reserve certain products online and collect them in-store.

For items indicated as available or visible in-store, collection can generally take place the same day or within 24 working hours, except in the case of customised configuration, unavailability or contrary information communicated to the customer.

In the case of a customised configuration requested in-store, the product may be prepared within an estimated time of 20 to 40 minutes, depending on the complexity of the request and the level of activity in-store.

No administration or logistics fees are charged for in-store collection, unless otherwise stated.

The customer must present proof of order or payment upon collection.

Article 12 — Payment

Online payments may be made by bank transfer or by any other payment method offered on the website at the time of the order.

In the physical store, Media Monster accepts, among other methods:

  • cash, within the applicable legal limits;

  • debit cards;

  • credit cards;

  • eco-vouchers, within the limits of eligible products and applicable rules.

The order is processed only after effective validation of payment, unless otherwise agreed in writing.

In the event of payment by bank transfer, the order may be reserved for a reasonable period. If payment is not received within this period, Media Monster reserves the right to cancel the order.

The products remain the property of Media Monster until full payment of the price, including costs and taxes.

Article 13 — Invoicing

An invoice or proof of purchase is issued or sent to the customer in accordance with applicable legal obligations.

Professional customers must provide accurate billing information, including their company name, address, company number and VAT number where applicable.

Any request to modify an invoice must be submitted shortly after purchase. Media Monster reserves the right to refuse any late modification or any modification that does not comply with applicable accounting and tax rules.

Article 14 — Late or non-payment

In the event of an unpaid invoice by a consumer customer, Media Monster will send a first free reminder on a durable medium, in accordance with applicable Belgian law.

No fees, interest or compensation will be charged to the consumer before the expiry of the applicable legal period following this first reminder.

For professional customers, any late payment may, after formal notice, result in the application of late-payment interest, administrative fees and reasonable fixed compensation, in accordance with Belgian law applicable to commercial transactions.

Media Monster also reserves the right to suspend any delivery, service, repair or ongoing order until full payment of the amounts due.

Article 15 — Delivery

15.1 Delivery area

Media Monster delivers in Belgium and, where offered, to other countries within the European Union or abroad.

Available delivery areas, delivery times and any costs are indicated when placing the order.

15.2 Delivery in Belgium

Delivery in Belgium is generally free via Bpost, unless otherwise specifically stated on the product page, in the cart or when confirming the order.

15.3 Preparation and shipping times

Products are generally shipped within 24 to 48 working hours after payment validation, unless otherwise indicated, in the case of customised configuration, unavailability or exceptional circumstances.

Delivery times are provided for information purposes only and depend on the carrier.

A tracking number may be communicated to the customer when the parcel is shipped.

15.4 Delivery address

Delivery is made to the address indicated by the customer when placing the order.

The customer is responsible for the accuracy and completeness of the information provided. Media Monster cannot be held liable for delay, return or loss resulting from an incorrect or incomplete address provided by the customer.

15.5 Returned parcel

If the parcel is returned to Media Monster due to an incorrect address, failure to collect, unjustified refusal of receipt or incomplete information provided by the customer, Media Monster will contact the customer to arrange a new shipment.

Reshipping costs may be charged to the customer, unless the error is attributable to Media Monster.

15.6 Transfer of risk

For consumer customers, the risk of loss or damage to the product is transferred to the customer when the customer, or a third party designated by the customer, takes physical possession of the product.

For professional customers, the risks are transferred to the customer when the product is handed over to the carrier or when the product is made available in-store, unless otherwise agreed in writing.

Article 16 — Receipt of the product and damaged parcel

The customer is required to check the apparent condition of the parcel and the product upon delivery.

In the event of a damaged, opened, incomplete parcel or a visible anomaly, the customer must, where possible:

  • immediately make reservations with the carrier;

  • take photographs of the parcel and the product;

  • keep the packaging;

  • contact Media Monster as soon as possible.

If the customer fails to report the issue promptly, Media Monster may refuse any complaint where the damage can no longer be verified or attributed to transport.

This clause does not limit the mandatory rights of consumer customers where applicable.

Article 17 — Right of withdrawal for online purchases

17.1 Principle

A consumer customer who purchases a product remotely, in particular through the website media-monster.be, has a period of 14 calendar days to exercise the right of withdrawal, without having to justify the decision.

The withdrawal period starts from the day on which the customer, or a third party designated by the customer, takes physical possession of the product.

Where the order concerns several products delivered separately, the period starts from the day of receipt of the last product.

The right of withdrawal does not apply to professional customers acting within the scope of their professional activity.

The right of withdrawal does not apply to purchases made directly in-store.

17.2 Exercising the right of withdrawal

To exercise the right of withdrawal, the customer must inform Media Monster of the decision before the expiry of the 14-day period.

The request may be sent by e-mail to:

contact@media-monster.be

The request should ideally include:

  • the customer’s first and last name;

  • the order number;

  • the date of receipt of the product;

  • the product concerned;

  • the e-mail address used when placing the order;

  • a clear statement of the wish to withdraw.

17.3 Returning the product

After exercising the right of withdrawal, the customer must return the product within 14 days of communicating the decision to withdraw.

The product must be returned:

  • in a condition allowing resale;

  • complete, with any accessories;

  • with charger, cables, documents, packaging and supplied components;

  • in suitable and secure transport packaging;

  • without any blocking user account;

  • without password, code, iCloud lock, Google lock, Microsoft lock, active location service or restriction preventing access to the product;

  • without any personal data that the customer wishes to retain.

Direct return costs are borne by the customer, unless otherwise agreed in writing by Media Monster.

The customer is invited to contact Media Monster before any return in order to receive the necessary instructions.

Any return that is not identifiable, not tracked, insufficiently protected or sent without sufficient information may result in delayed processing or refusal of handling.

17.4 Refund

In the event of valid withdrawal, Media Monster will refund the customer within 14 days from notification of the withdrawal.

However, Media Monster may defer the refund until the product has actually been recovered or until the customer has provided proof of shipment, whichever occurs first.

The refund is made using the same payment method as the one used for the order, unless otherwise agreed.

The refund covers the price of the product and any standard initial delivery costs. Additional costs resulting from a more expensive delivery method chosen by the customer are not necessarily refunded.

17.5 Depreciation of the product

The customer is liable for any depreciation of the product resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the product.

Media Monster may withhold part of the refund or refuse a full refund if the returned product is:

  • damaged;

  • incomplete;

  • scratched, broken, oxidised or deteriorated;

  • excessively used;

  • materially or software-modified;

  • locked by a user account;

  • returned without an essential accessory;

  • returned in insufficient packaging;

  • unsuitable for normal resale.

Article 18 — Exchange after in-store purchase

For purchases made directly in-store, the statutory right of withdrawal does not apply.

Media Monster may, however, offer an exchange within 7 days from the in-store purchase as a purely commercial gesture and without being obliged to do so.

The exchange is subject to the following conditions:

  • the product must be in perfect working order;

  • it must be complete with its accessories;

  • it must not have been damaged, modified or misused;

  • the customer must present proof of purchase;

  • the exchange must be accepted by Media Monster after inspection of the product.

This commercial exchange right does not automatically entitle the customer to a refund.

Media Monster reserves the right to refuse any exchange when the product is not returned in compliant condition or when it has suffered depreciation.

Article 19 — Applicable warranties

19.1 General principle

The warranties offered by Media Monster vary depending on the product category, condition, brand and nature.

The applicable warranty period is the period stated on the product page, invoice, receipt or any document provided to the customer at the time of purchase.

Commercial warranties offered by Media Monster are in addition to any mandatory rights applicable to consumer customers. They do not replace or reduce them.

19.2 Refurbished products excluding exceptions

Unless otherwise stated and excluding Apple products and smartphones, refurbished products sold by Media Monster benefit from a 5-year commercial warranty.

This 5-year commercial warranty applies in particular to refurbished products that are neither Apple products nor smartphones, within the limits provided for in these General Terms and Conditions of Sale.

19.3 Apple products excluding smartphones

Refurbished or second-hand Apple products sold by Media Monster benefit from a 2-year commercial warranty, unless a more favourable statement is indicated on the product page or invoice.

This category includes, depending on the products sold:

  • MacBook;

  • iMac;

  • Mac mini;

  • iPad;

  • other Apple products excluding iPhone.

19.4 Apple and other-brand smartphones

Refurbished or second-hand smartphones, whether Apple iPhones or smartphones from other brands, benefit from a 1-year warranty, unless a more favourable statement is indicated on the product page or invoice.

This limitation to 1 year is expressly agreed for refurbished or second-hand smartphones, taking into account their nature, their usual intensive use, their battery, their age and their condition at the time of sale.

19.5 New products

When Media Monster sells a new product to a consumer customer, the legal warranty applicable to new goods remains applicable in accordance with Belgian law.

When Media Monster sells a new product to a professional customer, only the warranties expressly indicated on the invoice, the product page or in these General Terms and Conditions of Sale apply, unless a mandatory provision states otherwise.

19.6 Professional customers

For professional customers, the warranty is strictly limited to the period indicated on the invoice, product page or in these General Terms and Conditions of Sale.

Unless otherwise agreed in writing, professional customers do not benefit from protections specifically reserved for consumers.

Media Monster may refuse any professional warranty where the product has been used in intensive, abnormal or non-compliant conditions, in particular in a heavy professional, public, educational, industrial or shared environment, unless previously agreed in writing.

Article 20 — Warranty handling conditions

To benefit from warranty handling, the customer must:

  • present proof of purchase;

  • provide the product serial number if available;

  • describe the issue precisely;

  • return the complete product if this is necessary for diagnosis;

  • allow Media Monster to inspect the product;

  • remove passwords, accounts and locks preventing access to the product;

  • back up their data before any drop-off or return.

Every warranty claim is subject to prior diagnosis by Media Monster.

The existence of a malfunction does not automatically mean that it is covered by the warranty.

Media Monster reserves the right to refuse handling where the diagnosis reveals a warranty exclusion, misuse, external intervention, accidental damage, oxidation, breakage, normal wear or any other non-covered element.

Where the issue is not observed during diagnosis or cannot be reproduced, Media Monster may refuse handling.

Where the defect is covered, Media Monster may propose, depending on the case:

  • repair;

  • replacement with an equivalent product;

  • a credit note;

  • a commercial solution;

  • or any other proportionate solution.

The choice of solution belongs to Media Monster within the limits of applicable law.

Article 21 — Warranty exclusions

The following are excluded from any warranty, unless a mandatory provision states otherwise:

  • falls;

  • impacts;

  • breakage;

  • cracked or broken screens;

  • signs of impact;

  • oxidation;

  • liquid damage;

  • humidity;

  • electrical surges;

  • short circuits caused by an accessory or misuse;

  • damage caused by a non-compliant charger;

  • damage caused by improper handling;

  • damage caused by incorrect software installation;

  • viruses, malware or systems corrupted by the user;

  • data loss;

  • forgotten passwords;

  • iCloud, Google, Microsoft accounts or other active locks;

  • products blocked by a user account;

  • hardware modifications carried out by the customer or a third party;

  • repairs carried out by an unauthorised third party;

  • opening of the product by the customer or a third party;

  • use not in accordance with the manufacturer’s recommendations;

  • undeclared intensive professional use;

  • normal wear and tear;

  • cosmetic defects consistent with the stated condition of the product;

  • scratches, dents, signs of use or wear marks announced or visible at the time of purchase;

  • gradual reduction in performance linked to the age of the product;

  • normal loss of battery life;

  • dead pixels within the usual industry tolerances;

  • consumable accessories or wear parts, unless a specific written warranty is indicated.

The warranty does not cover indirect damage, operating losses, loss of turnover, loss of profit, data loss, temporary replacement costs, travel costs or non-material damage.

Article 22 — Batteries, chargers and wear parts

Batteries, chargers, cables, keyboards, screens, hinges, connectors, fans and other components subject to wear may be subject to specific conditions.

The battery of a refurbished or second-hand product is a consumable component whose battery life varies depending on the age of the product, use, charging cycles, settings, software used and conditions of use.

The gradual decrease in battery life due to normal battery wear is not covered by the warranty.

Unless otherwise stated in writing, batteries and chargers are excluded from the long-term commercial warranty or benefit only from the specific warranty indicated on the product page or invoice.

The customer acknowledges that the battery life indicated, when communicated, is indicative and may vary depending on the actual use of the product.

Article 23 — Data, backups and repairs

Before any product is handed in for repair, return or technical intervention, the customer is solely responsible for backing up personal and professional data.

Media Monster may have to reset, format, replace a drive, reinstall an operating system or perform any technical operation necessary for diagnosis or repair.

Unless specifically agreed in writing, Media Monster does not guarantee preservation of the data present on the product entrusted to it.

The customer guarantees that the product handed over to Media Monster does not contain unlawful content and that the customer has the necessary rights to the software, licences, accounts and data present on the product.

Media Monster cannot be held liable for data loss, except in the event of proven gross or intentional fault.

Article 24 — Customised or configured products

Certain products may be customised or configured at the customer’s request, including:

  • RAM upgrade;

  • replacement or addition of an SSD;

  • keyboard choice;

  • installation of an operating system;

  • software installation;

  • language configuration;

  • specific preparation of the product.

For online purchases, the right of withdrawal may be limited or excluded for certain products manufactured or customised according to the precise specifications of the customer, where the legal conditions are met.

Where the customisation does not make the product legally specifically adapted to the customer, the consumer’s right of withdrawal remains applicable.

Media Monster will inform the customer when a customised product is not eligible for the right of withdrawal.

Article 25 — Software, licences and operating systems

Products may be supplied with an operating system, software, antivirus or licences according to the indications on the product page.

The customer acknowledges that certain software is subject to its own licence terms issued by the respective publishers.

Media Monster does not guarantee the future compatibility of software with all updates, specific uses or customer peripherals.

The customer is responsible for the lawful use of the software installed on the product.

Issues resulting from incorrect configuration, an update, third-party software or manipulation by the customer are not covered by the hardware warranty.

Article 26 — Repairs and quotations

Media Monster may offer repair, diagnosis or maintenance services.

Where a quotation is necessary, it is communicated to the customer before the paid repair is carried out.

The customer remains free to accept or refuse the quotation.

Where the product is covered by an applicable warranty, Media Monster will indicate whether or not the intervention is covered.

Media Monster reserves the right to refuse a repair when the product is too damaged, dangerous, oxidised, irreparable, economically not repairable or when parts are unavailable.

Article 27 — Abandoned product

When a product is entrusted to Media Monster for diagnosis, repair, quotation or after-sales service, the customer must collect it within a reasonable period after notification.

If the product is not collected within 30 days after written or electronic notification, Media Monster may charge reasonable storage fees.

If the product is not collected within 90 days after notification, it may be considered abandoned, within the limits authorised by applicable law.

Media Monster may then take any useful measure, including recycling or valorisation of the product, after prior notification to the customer where possible.

Article 28 — Customer service

For any question relating to an order, delivery, warranty, return, exchange, collection or repair, customer service can be reached using the following details:

Media Monster
Avenue Houba De Strooper 63
1020 Laeken
Belgium

E-mail: contact@media-monster.be
Telephone: 02 479 00 82
Mobile: 0488 44 55 54

Opening hours:

  • Monday to Thursday: 10:00 to 18:30;

  • Friday: 10:00 to 12:30 and 15:00 to 18:30;

  • Saturday: 10:00 to 18:30;

  • Sunday: closed, unless otherwise indicated.

Opening hours may be changed during holidays, public holidays or exceptional circumstances.

Article 29 — Liability

Media Monster undertakes to provide its products and services with care and diligence.

Media Monster’s liability may only be incurred in the event of proven fault, direct damage and an established causal link.

Media Monster cannot be held liable for:

  • indirect damage;

  • data loss;

  • operating losses;

  • loss of profit;

  • incompatibility of a product with a use not communicated before purchase;

  • misuse of the product by the customer;

  • intervention by a third party;

  • force majeure;

  • damage resulting from an accessory not supplied by Media Monster;

  • an issue caused by software, an update or a configuration carried out by the customer.

No provision of these General Terms and Conditions of Sale limits the mandatory rights of the consumer or Media Monster’s liability in the event of gross fault, intentional fault or mandatory legal obligation.

Article 30 — Force majeure

Media Monster cannot be held liable for delay or non-performance resulting from force majeure or an event beyond its control.

The following are considered force majeure, among others:

  • strike;

  • general outage;

  • natural disaster;

  • fire;

  • flood;

  • epidemic;

  • interruption of transport services;

  • cyberattack;

  • exceptional supply shortage;

  • administrative decision;

  • breakdown or unavailability of an external service provider;

  • any unforeseeable or irresistible event preventing the normal performance of the contract.

In the event of force majeure, performance of the obligations concerned is suspended for the duration of the event.

Article 31 — Personal data

Media Monster processes the customer’s personal data in the context of:

  • order management;

  • invoicing;

  • payment;

  • delivery;

  • in-store collection;

  • after-sales service;

  • warranties;

  • repairs;

  • management of customer requests;

  • commercial communication where the customer has consented or where the law allows it.

The data is processed in accordance with the General Data Protection Regulation and applicable Belgian legislation.

The customer has, among others, the following rights:

  • right of access;

  • right of rectification;

  • right of erasure;

  • right to restriction of processing;

  • right to object;

  • right to data portability where the conditions are met;

  • right to withdraw consent where processing is based on consent.

The customer may exercise these rights by contacting Media Monster at:

contact@media-monster.be

The customer also has the right to lodge a complaint with the Belgian Data Protection Authority.

For more information, the customer is invited to consult the privacy policy available on Media Monster’s website.

Article 32 — Newsletter and commercial communications

The customer may subscribe to the Media Monster newsletter in order to receive offers, promotions, news and commercial information.

The customer may unsubscribe at any time via the unsubscribe link included in the communications or by contacting Media Monster.

Media Monster undertakes not to send unsolicited commercial communications in breach of the applicable rules.

Article 33 — Intellectual property

The website, texts, images, logos, graphics, visual elements, content, product pages, trademarks, trade names and any other element belonging to Media Monster or used by it are protected by applicable intellectual property rights.

Any reproduction, modification, distribution, extraction or unauthorised use of these elements is prohibited, unless prior written authorisation is obtained from Media Monster.

Article 34 — Customer reviews

Media Monster may allow customers to publish reviews of products or services.

The customer undertakes to publish sincere and fair reviews based on a real experience.

Media Monster reserves the right to refuse or delete any review that is:

  • insulting;

  • defamatory;

  • discriminatory;

  • clearly false;

  • advertising;

  • containing personal data;

  • unrelated to the product or service concerned;

  • contrary to the law or to third-party rights.

Article 35 — Complaints

In the event of a problem, the customer is invited to contact Media Monster’s customer service first:

contact@media-monster.be
02 479 00 82
0488 44 55 54

The complaint should ideally contain:

  • the customer’s name;

  • the order or invoice number;

  • the purchase date;

  • the product concerned;

  • a clear description of the issue;

  • any useful supporting material, including photographs, videos or proof of purchase.

Media Monster will endeavour to respond within a reasonable time.

Any abusive, incomplete, fraudulent or clearly unfounded complaint may be refused.

Article 36 — Consumer mediation

In the event of a dispute with a consumer customer and if no amicable solution is found after contacting customer service, the consumer may contact the competent Consumer Mediation Service in Belgium:

Consumer Mediation Service
North Gate II
Boulevard du Roi Albert II 8 box 1
1000 Brussels
Telephone: 02 702 52 20
E-mail: contact@mediationconsommateur.be
Website: www.mediationconsommateur.be

Mediation is an out-of-court procedure intended to promote an amicable solution.

Article 37 — European online dispute resolution platform

The European online dispute resolution platform for consumer disputes was closed on 20 July 2025.

Consumers are invited to use the national or European mechanisms currently available, including the Consumer Mediation Service in Belgium.

Article 38 — Partial invalidity

If any provision of these General Terms and Conditions of Sale is declared null, invalid or unenforceable, the remaining provisions will remain fully applicable.

The provision concerned will be replaced, where possible, by a valid provision producing a similar economic and legal effect.

Article 39 — Evidence

Computer records, order confirmations, e-mails, invoices, payment receipts, diagnostic reports, photographs, videos and data recorded by Media Monster may be used as evidence in the contractual relationship, subject to compliance with applicable legal rules.

The customer is invited to keep the proof of purchase, invoice and any document relating to the warranty.

Article 40 — Applicable law

These General Terms and Conditions of Sale are governed by Belgian law.

For consumer customers, this clause does not deprive the consumer of the protection of mandatory provisions applicable under the law of the country of their habitual residence, where such provisions are applicable.

Article 41 — Competent court

In the event of a dispute with a consumer customer, the jurisdiction rules provided by Belgian and European law apply.

In the event of a dispute with a professional customer, the courts of the judicial district of Brussels shall have jurisdiction, unless a mandatory provision states otherwise or otherwise agreed in writing between the parties.

Article 42 — Acceptance of the General Terms and Conditions of Sale

The customer acknowledges having read these General Terms and Conditions of Sale before confirming an order or purchase.

By confirming an online order, making payment, collecting a product or making a purchase from Media Monster, the customer accepts these General Terms and Conditions of Sale.

Appendix — Withdrawal form

This form must be completed and returned only if the consumer customer wishes to withdraw from an online purchase.

To:

Media Monster
Avenue Houba De Strooper 63
1020 Laeken
Belgium
E-mail: contact@media-monster.be

I hereby notify you of my withdrawal from the contract relating to the sale of the following product:

Product: [to be completed]
Order number: [to be completed]
Ordered on: [to be completed]
Received on: [to be completed]
Customer name: [to be completed]
Customer address: [to be completed]
Customer e-mail: [to be completed]
Date: [to be completed]

Customer signature, only if sent on paper:

[signature]